Privacy Policy — cv66bd Data Protection

1. Introduction and Scope

This Privacy Policy ("Policy") describes how cv66bd ("we", "us", or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", or "the Member") who register for or use the services available at https://cv66bd.bet. cv66bd is committed to handling personal data responsibly and in accordance with applicable data protection principles.

This Policy applies to all personal data collected through the cv66bd website, mobile-optimised platform, customer support channels, and any related communications. By registering an account with cv66bd, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. How We Collect Your Data

2.1 Data You Provide Directly

We collect personal data that you voluntarily provide when you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact our support team, or participate in promotions. This includes your name, date of birth, contact details, and payment information.

2.2 Data Collected Automatically

When you visit or use the cv66bd platform, we automatically collect certain technical and usage data. This is gathered through cookies, server logs, and similar tracking technologies. Automatically collected data helps us maintain platform security, understand how members use our services, and improve the overall experience.

2.3 Data from Third Parties

We may receive supplementary data about you from third-party service providers, including our payment partners (such as bKash, Nagad, Rocket, and Upay), identity verification services, and fraud prevention providers. This data is used solely to fulfil the purposes described in this Policy.

3. How We Use Your Data

cv66bd uses the personal data we collect for the following purposes:

• Account management: creating and maintaining your member account, verifying your identity and age (21+ requirement), and processing your deposits and withdrawals in BDT.
• Service delivery: enabling you to place bets on cricket (BPL, T20 World Cup, IPL), play casino games, use Slot games, and access all other cv66bd platform features.
• Security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, money laundering, multiple account abuse, and other prohibited activities.
• Legal and regulatory compliance: meeting our obligations under applicable law, including maintaining transaction records and responding to lawful requests from competent authorities.
• Customer support: responding to your queries, resolving disputes, and providing assistance via live chat or email at [email protected].
• Platform improvement: analysing usage patterns to improve the platform's performance, navigation, and content relevance for Bangladesh-based players.
• Responsible gaming: monitoring for signs of problem gambling and communicating with members who may benefit from our self-exclusion or deposit limit tools.
• Promotional communications: where you have opted in, sending you information about relevant bonuses, seasonal promotions (e.g., Eid, Pohela Boishakh, Victory Day offers), and platform updates. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil the contract between you and cv66bd (e.g., account creation, payment processing, bet settlement).
• Legitimate interests: processing necessary for cv66bd's legitimate business interests where these are not overridden by your rights (e.g., fraud prevention, platform security, service improvement).
• Legal obligation: processing required to comply with applicable law (e.g., maintaining financial records, responding to lawful authority requests).
• Consent: where you have given explicit consent (e.g., opting in to receive marketing emails or promotional SMS messages). You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

5.1 Service Providers

We share personal data with trusted third-party service providers who assist us in operating the cv66bd platform. These providers include payment processors (bKash, Nagad, Rocket, Upay), identity verification services, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), customer support platform providers, and analytics services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

5.2 Legal Disclosures

We may disclose personal data to law enforcement agencies, government authorities, or other third parties where required by applicable law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of cv66bd, our members, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of cv66bd's business, your personal data may be transferred to the acquiring entity. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the cv66bd platform. They allow us to recognise your device, remember your preferences, keep your session active, and gather analytical data about how you use our services.

6.2 Types of Cookies We Use

• Essential cookies: required for the platform to function. These cannot be disabled as they enable core features such as account login, session management, and payment processing.
• Analytics cookies: help us understand how members navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised where possible.
• Preference cookies: remember your settings and choices (e.g., preferred language or sports category) to provide a more personalised experience.
• Security cookies: support fraud prevention and platform security measures, including detecting unusual login behaviour.

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of the cv66bd platform — in particular, essential cookies are required for account login and payment processing to work correctly.

7. Data Retention

cv66bd retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal obligations and legitimate business purposes. Specifically:

• Account and identity data: retained for the duration of your membership and for a minimum of five years following account closure, for legal and compliance purposes.
• Financial transaction data: retained for a minimum of five years from the date of each transaction, in line with financial record-keeping requirements.
• Technical and usage data: typically retained for up to 24 months, after which it is deleted or anonymised.
• Support communications: retained for up to 36 months from the date of each interaction, to support dispute resolution and quality assurance.
• Marketing consent records: retained until you withdraw consent, plus a reasonable period thereafter as evidence of the consent record.

When your data is no longer required for any of the above purposes, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

8. Data Security

cv66bd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields including payment references and identity documents.
• Role-based access controls ensuring that only authorised cv66bd personnel can access member data, and only to the extent required for their role.
• Regular security assessments and monitoring of our platform infrastructure.
• Secure data backup and disaster recovery procedures to protect against data loss.

While cv66bd takes all reasonable steps to safeguard your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for logging out of your account when using shared or public devices.

9. Your Data Rights

As a member of cv66bd, you hold the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time.
• Right to object: you may object to processing based on cv66bd's legitimate interests where your individual circumstances warrant it.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request.

10. Children and Minors

The cv66bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under 21. If we become aware that we have collected personal data from a person under 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe an underage person has registered on cv66bd, please contact us immediately at [email protected].

11. Changes to This Policy

cv66bd reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered members via email or an in-platform notification. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the cv66bd platform following any update constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv66bd handles your personal data, please contact our dedicated support team:

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays (Victory Day, Independence Day, Eid, and others). We are committed to addressing all privacy enquiries promptly and transparently.